O’Reilly Auto Parts Return Policy

There are different types of return Policies for a company. Few returns/definitions   are explained below:

NEW: Products eligible for a new return policy is; if the product has not been installed, unopened in their original packing and must contain all the original materials supplied with the product.

CORE: The core return requires the new or remanufactured part to be acknowledged to the company for which a core value is charged. The core value is refundable upon returning the old part.

WARRANTY/DEFECT: Refer to the company’s warranty policy to determine coverage.

General Return instructions:

The returned materials must have their original sale receipts. New items will be refunded the full amount at the time of purchase and the taxes applicable to the credit card will also be credited. No refund for shipping and handling charges. The company will give full refund only to the credit card used at the time of purchase. All returned products are inspected before approval for a refund. Rejected items will be returned to the customer at their expense. C.O.D is not accepted for delivering shipping returns. Custom made parts are not accepted for returns. Products incorrectly shipped to the company will not be returned to the customer.

New store returns:

Products uninstalled, unopened, returned, in their original packing and including all the original materials supplied with the product will be redeemed for a full refund and also the applicable taxes to the original credit card used during the buy. Shipping costs are not refunded.

Returning parts to a company:

Returning a part or whole of your order to the company, you may obtain a return code by the following steps:

  1. Got to the Company’s website.
  2. Click on the “My Account” link on the top of the page.
  3. In the “Returning Customer” section, enter your details to sign in.
  4. In the “Previous order & Returns” section, click on the order number for returning.
  5. Go to the “Need to Make Return?” section at the bottom of the order page, click the “Go” button.
  6. On reaching the “State Return Process” section, fill out the required details and click the “GENERATE RETURN CODE” button.

Once the return code is generated, take a print of the information to be included with your return. The printed return code and product details will serve as proof of purchase. In case you can’t access your account or obtain a return code, you must provide a copy of the original purchase document, shipped with the product being returned.

In order to avoid loss or damage to the return products, we suggest shipping with a courier that provides tracking details, a delivery confirmation. When you are returning a product that has a warranty, shipped in error or damaged in shipping, you might need to inform through the mail via the Online Ordering section of the Contact Us page or contact the toll number in that page for assistance. A customer satisfaction agent will assist with all the details required. For more details, Check Firstcallonline.